REFUND & RETURN POLICY

We hope every product you purchase meets or exceeds your expectations, but we fully understand that it is not always possible and we will gladly try to work with you towards a mutually agreeable solution.

If you receive a defective product or missing parts when the package arrives, HDCANADA FURNITURE WARRANTY is a better way to help you, CLICK HERE to read up more. If you would like to return your chair, you must ship returning items back to us. Excludes clearance items. Clearance items are final sales and cannot be returned for exchange and refund.

All chairs must be shipped back to the store VIA FEDEX, UPS, CANADA POST.... customer is IN charge of shipping the chair back to the warehouse. If the package doesn't have a return label from FEDEX, UPS, CANADA POST employees will not accept the package. Please do not bring chairs to the store in person. As store representative does not have authorized to provide a direct refund.

Return & Restocking fee

Un-open 0% restocking fees
Opened/Unused 15% restocking fees
Opened/Used 30% restocking fees

The validity period for returns

Up to 14 days from the date you received your item, based on tracking.

Return Packaging

To be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging. If you have opened the package you must re-pack the chair again and ship it back to us in the original package. We will review the package and see how much we would charge you for restocking fees.

Return shipping fee

You are responsible for all shipping fees and costs.

Please note if you have any problems, please write to our customer support team via email: info@hdcanada.ca or contact us page.

Incomplete fee(if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error¹, an additional fee of up to 50% may apply, additional fee is determined after inspection of the condition of returned goods, overall packaging condition as well as any part relating to the chair.

¹Please note that the risk of loss of any returns are borne by the consumer once the product to be returned has been passed to the courier. You are responsible that your returns are properly packed and shipped back to us.
Any filing of claims for damages with carriers must be done at the consumer's discretion and responsibility.

Refunds

We are unable to issue refunds for products returned that are refused at the destination, has been soiled, damaged or have parts missing.
Shipping and Handling charges are not refundable, including residential fees.
Any canceled orders will be refunded within up to 48 hrs.

Please allow 10-15 business days after your chair has been received by our warehouse to allow us to inspect your return and process your refund. Please allow a minimum of 30-45 days for the return/credit process and for it to be posted on your credit card. You will be credited in the same manner as the original purchase was made, (i.e. if you paid by credit card, your credit card will be credited.) The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.

Other terms

Requests to cancel or amend an order must be made by e-mail as soon as possible and must be prior to shipment. Any e-mail/messages requesting an order to be changed or canceled that is received after business hours will be addressed the following business day. Any order refused after it has been shipped will be treated as a return and other costs, including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously arranged through our Customer Service Department) will be treated as a return and shipping & handling costs will be deducted/charged.

You are responsible for the product's return shipping and costs. All goods to be returned must be marked as "Returned Goods".

The above policies are subject to change without notification.